A typical Mobile CRM+ workflow bringing operational advantages

When desktop version creates a meeting or phone call activity/event that occurs in the future, the activity/event is pushed to the mobile device and Mobile CRM+ asks the user if it has to be recorded. Creator on the desktop side can also force recording using an optional Mobile CRM+ Outlook component. Subsequently it is scheduled  to be recorded. Mobile CRM+ maintains synchronization with updates that occur to the request on desktop/server side and adjusts its recording based on those changes. Once properly scheduled, at the designated date and time of the meeting request, phone call, Mobile CRM+ begins recording, and will end at the end of the time. Even if the user hangs up and re-dials, both (or multiple) calls will be recorded and associated with that single time slot, or meeting request. Once the meeting/call has been recorded, the voice files are sent to the CRM system based on the metadata contained in the request, such as the Customer Name, Contact Name, Employee/Call Recipient, and entered as an Activity against that Customer/Contact.